Terms of Service

The Service is for business use only. You must be at least 18 years old, and if you're signing up on behalf of a business, you confirm you have the authority to bind that business to these Terms.

Acuvo provisions a phone number and an AI voice agent that answers or places calls on your behalf, according to the configuration you set (business hours, forwarding rules, knowledge base, persona, calendar/CRM integrations, and (where you opt in) a cloned voice or, for scheduled meetings, an AI meeting participant). The exact capabilities available to you depend on your plan.

We aim for high availability but do not guarantee the Service will be uninterrupted, error-free, or available at all times. Telephony, AI model, and third-party integration outages happen; we work around them where we can but can't promise it never affects you.

• Use the Service only for lawful purposes and in accordance with our Acceptable Use Policy.
• Comply with every law applicable to your calls: telemarketing/do-not-call rules, consumer protection, privacy, and call-recording consent law in every jurisdiction you call into or answer calls from.
• Keep your account credentials secure and notify us promptly of any unauthorized use.
• Provide accurate business information, and keep your billing details current.
• Own or have the right to use every list, script, recording sample, and piece of knowledge-base content you upload.

Plans, included minutes, and overage rates are as published on our pricing page and may change with notice. Fees are billed in advance via our payment processor (PayPal); usage overage is billed in arrears. Non-payment may result in suspension of the Service.

You retain ownership of your business data, call recordings, transcripts, knowledge base, and configuration ("Your Content"). You grant us a license to use Your Content solely to provide, secure, and improve the Service for your account. We retain all rights in the Acuvo platform, software, and underlying technology.

Acuvo can clone a voice (and, where enabled, a face) so your AI answers in your voice. You warrant that, for every voice or likeness you clone, you are that person or have that person's explicit, informed consent, and that you have the right to create and use an AI clone of it. You will not clone the voice or likeness of any third party or public figure without their consent.

Voiceprints and face templates may constitute biometric data under laws such as the Illinois Biometric Information Privacy Act (BIPA), the Australian Privacy Act, and the EU/UK GDPR. Where your callers' biometric data is processed, you are the controller and are responsible for obtaining any legally required biometric consent from those individuals. Acuvo records an immutable consent record before any clone is created, and never sells biometric data.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. AI-generated speech reflects the configuration and knowledge base you provide. We don't warrant that every response will be accurate, and you're responsible for reviewing and correcting your knowledge base, pricing, and policies.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: XXI IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. XXI'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

This limitation does not apply to liability that cannot be excluded or limited under applicable law (e.g. Australian Consumer Law guarantees, where they apply to you).

You will indemnify and hold XXI harmless from any claim, liability, damages, or expense (including reasonable legal fees) arising from: (a) calls placed or received through your account; (b) Your Content, including the lawfulness of any calling list you upload; (c) your violation of these Terms, the Acceptable Use Policy, or applicable law; or (d) any third-party claim that you did not have the right to contact them.

We may suspend or terminate your access immediately for a breach of these Terms or the Acceptable Use Policy, non-payment, or where we reasonably believe continued access creates legal or safety risk. You may cancel at any time from your billing page; fees already paid are non-refundable except where required by law.

We may update these Terms from time to time. Material changes will be notified via the console or email, and continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. Any dispute will be resolved in the courts of New South Wales.